A: GO CAYIN is a cloud-managed digital signage system that allows remote control of multiple screen content through a web backend, suitable for store announcements, advertising playback, scheduling information, or corporate internal messages.

A: Supports YouTube videos, images, real-time information, web embedding and other multimedia formats with instant content modification.

A: You can upload videos to YouTube and then embed them into poster layouts.

A: GO CAYIN provides rich template resources that can be customized to your needs. You can also contact sales for custom design services.

A: Due to the complexity of editing features, computer operation is recommended.
Note: Opening GO CAYIN application pages on mobile phones, tablets, or touch-screen devices may not display the start button.

A: Only need to pair with Android devices or Google Smart TV, download CAYIN signage player, or use browser to open playback links to connect with cloud backend through internet, no complex hardware required.

A: Open CAYIN signage player, select GO CAYIN as product model, then mobile phones, tablets, and desktop devices can log in and connect by entering GO CAYIN account credentials. Android TV can use other devices to open GO CAYIN web page > User > Device Authentication, enter the verification code displayed on smart TV to log in and connect.

A: The default PIN code for CAYIN signage player is 0000, it is recommended to change it after login.

A: CAYIN signage player prioritizes maintaining stable playback, so when users exit playback and leave it idle for too long, it will automatically return to playback state to prevent third-party interference causing playback interruption.

A: In GO CAYIN backend playlist settings, set the playback link to public, and enable auto-play function in CAYIN signage player settings to achieve boot-to-play functionality.

A: Users can create playlists in the cloud backend, manage different screens by region or department, and update content in real-time.

A: No, all content updates and playback settings can be completed remotely, supporting real-time and scheduled synchronization.

A: If this email already has a paid Professional subscription, it cannot be added to the team. Please use a different email to join.

A: The account will be deregistered from the team (removed from the registration list), and files under that account will become orphaned files managed by the application administrator.

A: Storage files will not be deleted immediately, but no new additions or edits can be made except manual deletion. GO CAYIN will retain users' excess files for 2 years, and files will be removed starting with the oldest update date if the limit is exceeded.

A: GO CAYIN user identities and permissions are divided into the following types:

• Basic and Professional versions are for individual use, so individuals have maximum permissions.
• Professional Team version is for team use, with account identities divided into:
• Account Holder: Organization account creator, with organization management rights, identity assignment rights, purchase payment rights, and application usage rights.
• Account Administrator: Assigned by account holder, with organization management rights, identity assignment rights, and application usage rights.
• Application Administrator: Assigned by account holder or account administrator, with usage and management rights for assigned applications.
• Purchaser: Assigned by account holder or account administrator, with purchase payment rights and usage rights for assigned applications.
• Member: General member with usage rights for assigned applications.

A: Uses subscription-based pricing based on screen quantity and feature requirements, offering monthly or annual payment plans. Learn more

A: You can register for free trial, free accounts can have 2 playback connections and 3 templates to experience system features first.

A: Professional plans can use Media Manager function for quick upload and sharing of media content.

Basic plan (free): Use 2 devices simultaneously for playback, 3 templates, and devices need to log into GO CAYIN account for playback.
Professional plan: Use 25 devices simultaneously for playback, complete template library, playback links can be set to public for boot-to-play without logging into GO CAYIN account, plus complete technical support.
Professional Team plan: Use 200 devices simultaneously for playback, complete template library, playback links can be set to public for boot-to-play without logging into GO CAYIN account, plus complete technical support.Learn more

A: Monthly subscriptions can apply for refund within 14 days of activation:

• Within 7 days of activation, 100% refund of paid amount
  Example: 11/22 is the start date, 11/28 is the 7th day of the period, apply for refund -> full refund, end usage immediately
• 7 days (inclusive) or more - within 14 days of activation, refund paid amount minus 50% of the plan's non-discounted original price
  Example: 11/22 is the start date, 11/29 is the 8th day of the period, apply for refund -> 50% refund, usage continues until 12/05 23:59:59
• 14 days (inclusive) or more of activation, no refund - Example: 11/22 is the start date, 12/06 is the 15th day of the period, apply for refund -> no refund, usage continues until 12/21 23:59:59

A: Annual subscriptions can apply for refund within 60 days of activation

Since refund is requested before one full year of activation, monthly payment rules are used to calculate activation periods and amounts, i.e., annual plans are split into 12 periods.
Refund = Paid amount - (Single period original price) * (Complete activation periods + Incomplete activation period)

For incomplete activation periods:
• Period activated within 7 days -> Full refund for that period, not counted as activated period
• 7 days (inclusive) or more - within 14 days of activation -> 50% refund of single period original price, counted as 0.5 period.
• 14 days (inclusive) or more of activation -> No refund for that period, counted as 1 period.
  Example: Monthly subscription $100/month (tax included), annual subscription $80/month (tax included). User paid for annual subscription: 80*12=$960, but requests refund after 1 period plus 15 days, and single period usage of 14+ days is counted as 1 period. Refund calculation: 960-(100*2)=$760.
• 60 days (inclusive) or more of activation, no refund

A: Situations where refund cannot be processed may include:

• Your subscription has expired or exceeded the refundable period
  Monthly subscriptions can apply for refund within 14 days of activation.
  Annual subscriptions can apply for refund within 60 days of activation.
• The subscription transaction failed
• This subscription has already been successfully refunded
• This subscription currently has a pending refund request
• Same product successfully refunded 3 times within one year (cumulative within same organization)
• Storage plans do not offer refunds

A: After upgrading, you cannot return to individual account. It is recommended to use two separate emails for individual and team use.

A:

Files and settings from the original product will be transferred to the upgraded product. If the original Professional version product has not expired when upgrading the account, that product will be converted to usage days for the new product and added after the subscription expiration date. If the product is renewed, the bonus days will be extended to after the renewal expiration date. *Note: Due to payment flow restrictions, if the converted days exceed 365 days, no conversion will be made. You need to wait for product expiration or process refund to end usage.
Calculation method:
• Original product balance total / New product daily cost = Conversion days
• Original product balance = Plan original price daily amount × Actual remaining days